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Return & Refund Policy

Last updated: March 2, 2026

At AVH STORE, we aim to provide a smooth shopping experience. Please read the policy below carefully before placing your order. This policy applies to all purchases made through our official channels.

1. Order Cancellation

  • Orders once confirmed are generally not cancellable.
  • If you need urgent help, contact support immediately and we will try to assist before dispatch.

2. Return Eligibility

  • Returns are accepted only for damaged, defective, or wrong products.
  • A complete unboxing video is mandatory to process any damage/wrong-item claim.
  • Claims without unboxing video proof may not be approved.

3. Wrong Product Received

  • If you receive a wrong item, share package photos/video and invoice details.
  • After verification, we will arrange replacement or refund as applicable.
  • The incorrect product must be returned in original condition.

4. Damaged Product

  • Report damage within 24 hours of delivery.
  • Share clear video/photos of product and packaging for verification.
  • After confirmation, eligible orders are replaced or refunded.

5. Refund Processing

  • Approved refunds are initiated after quality verification and return confirmation (if required).
  • Refund processing time: typically 2-3 working days from approval.
  • Bank/UPI credit may take additional working days depending on payment provider.

6. Non-Returnable Cases

  • Used, damaged-by-customer, or altered products are not eligible.
  • Claims raised after the allowed reporting window may be declined.
  • Minor visual variation due to lighting/photography is not considered damage.

Return/Refund Support

For faster resolution, share order ID, unboxing video, and issue details in one message/email.

Email: abhihothi524@gmail.com

Phone: +91 9016457163

Address: C/O 133, Laxmi Palace, Street No. 5, Radha Nagar, Chandreshnagar, Rajkot, Gujarat - 360004, India