AVH STORE LEGAL

Return & Refund Policy

Last updated: March 2, 2026

At AVH STORE, we aim to provide a smooth shopping experience. Please read the policy below carefully before placing your order. This policy applies to all purchases made through our official channels.

1. Order Cancellation

Orders once confirmed are generally not cancellable.
If you need urgent help, contact support immediately and we will try to assist before dispatch.

2. Return Eligibility

Returns are accepted only for damaged, defective, or wrong products.
A complete unboxing video is mandatory to process any damage/wrong-item claim.
Claims without unboxing video proof may not be approved.

3. Wrong Product Received

If you receive a wrong item, share package photos/video and invoice details.
After verification, we will arrange replacement or refund as applicable.
The incorrect product must be returned in original condition.

4. Damaged Product

Report damage within 24 hours of delivery.
Share clear video/photos of product and packaging for verification.
After confirmation, eligible orders are replaced or refunded.

5. Refund Processing

Approved refunds are initiated after quality verification and return confirmation (if required).
Refund processing time: typically 2-3 working days from approval.
Bank/UPI credit may take additional working days depending on payment provider.

6. Non-Returnable Cases

Used, damaged-by-customer, or altered products are not eligible.
Claims raised after the allowed reporting window may be declined.
Minor visual variation due to lighting/photography is not considered damage.

Return/Refund Support

For faster resolution, share order ID, unboxing video, and issue details in one message/email.

Email: abhihothi524@gmail.com

Phone: +91 9016457163

Address: C/O 133, Laxmi Palace, Street No. 5, Radha Nagar, Chandreshnagar, Rajkot, Gujarat - 360004, India